Privacy Policy

ALIGND Pilates Pty Ltd

Last updated: 1 Jan 2026

ALIGND Pilates Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a transparent and respectful way. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how you can access or correct it.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What personal information we collect

We may collect personal information including (but not limited to):

  • Your name

  • Email address

  • Phone number

  • Date of birth

  • Health or injury information (where relevant to classes or training)

  • Payment and transaction details

  • Booking and attendance history

  • Marketing preferences

  • Any information you provide when contacting us, joining a waitlist, booking a class, or completing a form

We only collect information that is reasonably necessary to operate our services.

2. How we collect your information

We collect personal information when you:

  • Visit our website

  • Join our waitlist or mailing list

  • Book classes or memberships

  • Purchase products or services

  • Complete forms or surveys

  • Contact us via email, social media, or direct message

  • Interact with our advertising (including Meta/Facebook/Instagram ads)

Some information may be collected automatically via cookies and analytics tools when you browse our website.

3. Why we collect your information

We use your personal information to:

  • Provide and manage Pilates classes, memberships, and services

  • Process payments and bookings

  • Communicate with you about schedules, updates, and changes

  • Send marketing communications (where you have opted in)

  • Improve our services, website, and customer experience

  • Comply with legal and regulatory obligations

We will not sell your personal information to third parties.

4. Health information

Health information is considered sensitive information under Australian privacy law. We only collect health information when it is necessary to ensure your safety and appropriate participation in classes.

By providing this information, you consent to us collecting and using it for these purposes.

5. Marketing communications

If you join our mailing list or waitlist, we may send you emails or messages about:

  • Studio updates and announcements

  • Class schedules

  • Pre-sale or membership offers

  • Events and promotions

You can unsubscribe at any time using the link in our emails or by contacting us directly.

6. Disclosure of personal information

We may disclose your personal information to trusted third parties who help us operate our business, including:

  • Booking and studio management software

  • Payment processors

  • Email marketing platforms

  • Website hosting and analytics providers

  • Advertising platforms (e.g. Meta)

These providers only receive the information necessary to perform their services and are required to handle it securely.

We may also disclose information where required by law.

7. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information is stored securely using reputable third-party platforms and systems. While no system is 100% secure, we take privacy and data protection seriously.

8. Accessing or correcting your information

You may request access to the personal information we hold about you or request corrections if it is inaccurate, out of date, or incomplete.

To do so, please contact us using the details below.

9. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance and marketing.

You can adjust your browser settings to refuse cookies if you prefer.

10. Third-party links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

ALIGND Pilates Pty Ltd
📧 Email: hello@aligndpilatesstudio.com.au