ALIGND Pilates Pty Ltd

Terms & Conditions

Last updated: 21 Jan 2026

1. Definitions

1.1 In this Agreement, unless the contrary intention appears:

  • Agreement means these Terms & Conditions.

  • ALIGND, we, us, our means ALIGND Pilates Pty Ltd (ACN 688 325 582, ABN 67 688 325 582) of 183 Hume Dr, Bundamba QLD 4304.

  • Member, you, your means the individual in whose name the membership account is created.

  • Commencement Date means the date payment is first made for a Membership or Class Pack.

  • Membership means an ongoing weekly subscription.

  • Membership Type means ALIGND Two, ALIGND Three, ALIGND Four, ALIGND Unlimited, or ALIGND Mums & Bubs.

  • Membership Fee means the weekly fee applicable to your Membership Type.

  • Class Pack means a prepaid bundle of classes with an expiry date.

  • Debit Day means the day your nominated payment method is debited.

  • Pay Provider means Stripe or another payment provider nominated by ALIGND.

  • Studio means ALIGND Pilates and its facilities, services, and classes.

  • Website/App means any booking or membership platform used by ALIGND from time to time.

2. Acceptance of Terms

By purchasing a Membership or Class Pack, or by attending a class at ALIGND, you acknowledge that:

  • you have read and agree to be bound by this Agreement;

  • you are medically fit to participate in exercise at your own risk;

  • exercise may involve risk of injury;

  • ALIGND instructors are not medical professionals and do not provide medical advice;

  • you authorise the Pay Provider to debit your nominated payment method in accordance with this Agreement.

3. Commencement

3.1 Your Membership or Class Pack commences on the Commencement Date.
3.2 These Terms apply until your Membership is cancelled or your Class Pack expires.

4. Membership Types

ALIGND offers the following Membership Types:

  • ALIGND Two – 2 reformer classes per week

  • ALIGND Three – 3 reformer classes per week

  • ALIGND Four – 4 reformer classes per week

  • ALIGND Unlimited – unlimited classes (maximum 3 classes per day)

  • All memberships are subject to class availability and studio timetable.

5. Membership Use & Entitlements

5.1 Weekly class entitlements reset weekly.
5.2 Unused weekly classes do not roll over.
5.3 Membership upgrades or downgrades require 7 days’ notice and take effect from the next billing cycle.
5.4 Unlimited memberships are capped at 3 classes per day.

6. Fees & Payments

6.1 Memberships are billed weekly on a recurring basis.
6.2 Payments are processed via the Pay Provider.
6.3 If a payment fails, you remain responsible for outstanding fees and authorise us to reattempt payment.

Keeping payment details current

  • You must keep your card or direct debit details valid and up to date at all times.

  • Cancelling or removing your payment method does not cancel your Membership.

  • Any fees owed remain payable under this Agreement.

Promotional & Foundation Memberships

Promotional or foundation rates apply only while the Membership remains active and in good standing. Cancelled or forfeited rates cannot be reinstated.

ALIGND may update pricing from time to time with reasonable notice.

7. Bookings

7.1 All bookings are subject to class capacity and availability.
7.2 Members are responsible for booking the correct class type.

8. Cancellations, Late Cancellations & No-Shows

8.1 Cancellation window

You may cancel a booked class up to 2 hours before the scheduled start time without penalty.

8.2 Late cancellation

If you cancel within 2 hours of class start:

  • a $10 late cancellation fee will be charged; and

  • a class credit may be forfeited (where applicable).

8.3 No-shows

If you do not attend and do not cancel:

  • the class credit will be forfeited (where applicable); and

  • a $15 no-show fee will be charged.

Repeated late cancellations or no-shows may result in booking restrictions.

9. Pausing & Cancelling Memberships

9.1 Pausing

  • Memberships may be paused at any time.

  • Pauses automatically resume on the selected return date.

  • For extended breaks, ALIGND recommends 4 weeks’ notice.

  • ALIGND may limit excessive or repeated pauses

9.2 Cancellation

  • Membership cancellations must be submitted at least 7 days before the next billing date.

  • Late cancellation requests may result in one additional payment being processed.

10. Transfers & Sharing

  • Class credits may be shared or transferred to another active ALIGND member with studio approval.

  • Credits are not redeemable for cash.

11. Mums & Bubs Safety

  • Babies must remain safely in a pram, carrier, or capsule.

  • Walkways and equipment must remain unobstructed.

  • Parents/carers are responsible for their child at all times.

  • ALIGND does not supervise children and accepts no responsibility for infant-related incidents.

12. Class Packs

  • 10-Pack: valid for 3 months

  • 20-Pack: valid for 6 months

  • 50-Pack: valid for 12 months

Class Packs are:

  • non-refundable;

  • forfeited upon expiry; and

  • not inclusive of membership perks.

13. Studio Conduct & Safety

Members must follow all studio rules and instructor directions.
ALIGND may refuse entry or remove any person whose behaviour is unsafe or disruptive.

14. Membership Misuse & Fair Use

Membership misuse includes (but is not limited to):

  • repeatedly booking and late cancelling to hold spots;

  • excessive no-shows;

  • unauthorised sharing of bookings or login details.

ALIGND may apply booking limits, suspend access, or terminate a membership for misuse, subject to Australian Consumer Law.

15. Liability & Consumer Rights

Participation is at your own risk.

To the extent permitted by law, you agree to indemnify ALIGND against claims arising from your participation or breach of this Agreement.

Nothing in this Agreement limits your rights under the Australian Consumer Law.

16. Notices & Contact

All notices and membership requests must be submitted in writing to:

hello@aligndpilatesstudio.com.au

Notices are deemed received once delivered.